FAQ away tickets
Q: How can I book a ticket for an away game?
A: You can start a request on https://store.schalke04.de/shop/us/account . After the request period has expired, the tickets will be raffled to the requesters.
Please note that you have to register first. In case you already did so, please log in in order to start a request. If you would like to request more than one ticket, your companion(s) have to sign up as well. You can only use one e-mail address for one account.
In case there are still tickets left after the allocation, there will be a public sale online.
Q: Why can I only apply for seats?
A: Standing room tickets are only for members. Nonmembers can just apply for seats.
Q: Can I start a request for my kids?
A: You can apply for tickets for your kids, too. The minimum age is 6 years and you have to register children with their own e-mail address which has to differ from yours.
In a public sale, you do not have to register additional purchasers.
Q: Is there a special discount for children?
A: No, children have to pay the full price for away tickets.
Q: How can I pay the tickets?
A: In a public sale, you can pay by credit card online. A successful ticket request can only be paid by direct debit.
Q: I have purchased a ticket but am no longer able to attend the match can I get a refund?
A: No, unfortunately you will not be able to get a refund.
Q: How do I know about a successful allocation?
A: Please take a look into your customer account. In case the status is “angenommen”, your request has successfully been accepted.
“Abgelaufen” means the opposite, so there are no tickets left. “In Bearbeitung” says that we are currently working on the allocation.
As long as the status is ”offen”, you can delete (“stornieren”) your request and even start a new one.
Q: Can I pick up the tickets somewhere else instead of receiving them by post?
A: You can pick up the tickets in our ServiceCenter on our ground. The pickup is free of charge.
A pickup on match day is not possible.
The pick-up tickets can be collected from Monday to Friday 9 am to 6 pm, Saturday 9 am to 2 pm, on match days (home matches) from 9 am until kick-off (for Sunday games from 12 pm until kick-off).
Q: I lost my ticket. What can I do now?
A: Please contact us by e-mail. In case a reprint is possible (depends on the home club), you can pick up the reprint on match day at the stadium. Please note that there is no guarantee for a reprint.